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|a 9789587710847
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| 035 |
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|a 38403
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| 040 |
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|a UtOrBLW
|b eng
|e rda
|c UtOrBLW
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4 |
|a TS156
|b .V37 2014
|
| 082 |
0 |
4 |
|a 658.562
|2 23
|
| 100 |
1 |
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|a Vargas Quiñones, Martha Elena,
|e author.
|
| 245 |
1 |
0 |
|a Calidad y servicio conceptos y herramientas /
|c Martha Elena Vargas Quiñones, Luzángela Aldana de Vega.
|
| 250 |
|
|
|a Tercera edición.
|
| 264 |
|
1 |
|a Chía, Cundinamarca :
|b Ecoe Ediciones,
|c 2014.
|
| 300 |
|
|
|a 1 online resource (362 pages) :
|b illustrations, charts
|
| 336 |
|
|
|a text
|b txt
|2 rdacontent
|
| 337 |
|
|
|a computer
|b c
|2 rdamedia
|
| 338 |
|
|
|a online resource
|b cr
|2 rdacarrier
|
| 490 |
1 |
|
|a Colección Estudios. Escuela Internacional de Ciencias Económicas y Administrativas ;
|v 03
|
| 504 |
|
|
|a Includes bibliographical references.
|
| 650 |
|
0 |
|a Quality control.
|
| 650 |
|
0 |
|a Customer services.
|
| 700 |
1 |
|
|a Aldana de Vega, Luz Angela,
|e author.
|
| 830 |
|
0 |
|a Colección Estudios (Escuela Internacional de Ciencias Económicas y Administrativas) ;
|v 3.
|
| 856 |
4 |
0 |
|u http://vlex.com/source/38403
|
