Can Student Assistants Effectively Provide Chat Reference Services? Student Transcripts vs. Librarian Transcripts.
To determine if undergraduate student information desk assistants were effectively staffing the library's chat reference service, librarians at Bowling Green State University embarked on a chat transcript analysis project, comparing the performance of librarians to student assistants. Although stude...
| Publicado en: | Internet Reference Services Quarterly Vol. 21; no. 3/4; pp. 115 - 140 |
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| Autores principales: | , |
| Formato: | research tables/charts Journal Article |
| Publicado: |
Taylor & Francis Ltd
Jul-Dec2016
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| Acceso en línea: | Ver este registro en EBSCOhost |
| Sumario: | To determine if undergraduate student information desk assistants were effectively staffing the library's chat reference service, librarians at Bowling Green State University embarked on a chat transcript analysis project, comparing the performance of librarians to student assistants. Although student desk assistants generally did not perform as well as librarians, it was concluded that with a renewed emphasis on continual oversight and training, students were a very viable option for staffing a chat reference service. |
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