Can Student Assistants Effectively Provide Chat Reference Services? Student Transcripts vs. Librarian Transcripts.
To determine if undergraduate student information desk assistants were effectively staffing the library's chat reference service, librarians at Bowling Green State University embarked on a chat transcript analysis project, comparing the performance of librarians to student assistants. Although stude...
| Publicado en: | Internet Reference Services Quarterly Vol. 21; no. 3/4; pp. 115 - 140 |
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| Autores principales: | , |
| Formato: | research tables/charts Journal Article |
| Publicado: |
Taylor & Francis Ltd
Jul-Dec2016
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| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ccm&AN=120328220&site=ehost-live header: @attributes: shortDbName: ccm uiTerm: 120328220 longDbName: CINAHL Complete uiTag: AN controlInfo: bkinfo: dissinfo: jinfo: jid: 10875301 67X jtl: Internet Reference Services Quarterly issn: 10875301 maglogo: N pubinfo: dt: Jul-Dec2016 vid: 21 iid: 3/4 pid: 377 pub: Taylor & Francis Ltd place: Philadelphia, Pennsylvania artinfo: ui: 120328220 120328220 120328220 10.1080/10875301.2016.1248585 120328220 ppf: 115 ppct: 25 formats: tig: atl: Can Student Assistants Effectively Provide Chat Reference Services? Student Transcripts vs. Librarian Transcripts. aug: au: Lux, Vera J. Rich, Linda affil: Library Teaching and Learning, Bowling Green State University, Bowling Green, Ohio, USA sug: subj: Text Messaging Library Reference Services World Wide Web Colleges and Universities Kentucky Personnel Staffing and Scheduling Human Kentucky Librarians Students, Undergraduate Library Reference Interview ab: To determine if undergraduate student information desk assistants were effectively staffing the library's chat reference service, librarians at Bowling Green State University embarked on a chat transcript analysis project, comparing the performance of librarians to student assistants. Although student desk assistants generally did not perform as well as librarians, it was concluded that with a renewed emphasis on continual oversight and training, students were a very viable option for staffing a chat reference service. pubtype: Academic Journal doctype: research tables/charts Journal Article ougenre: Article language: English refInfo: holdings: @attributes: islocal: N |
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