Can Student Assistants Effectively Provide Chat Reference Services? Student Transcripts vs. Librarian Transcripts.
To determine if undergraduate student information desk assistants were effectively staffing the library's chat reference service, librarians at Bowling Green State University embarked on a chat transcript analysis project, comparing the performance of librarians to student assistants. Although stude...
| Published in: | Internet Reference Services Quarterly Vol. 21; no. 3/4; pp. 115 - 140 |
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| Main Authors: | , |
| Format: | research tables/charts Journal Article |
| Published: |
Taylor & Francis Ltd
Jul-Dec2016
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| Online Access: | View this record in EBSCOhost |