Can Student Assistants Effectively Provide Chat Reference Services? Student Transcripts vs. Librarian Transcripts.
To determine if undergraduate student information desk assistants were effectively staffing the library's chat reference service, librarians at Bowling Green State University embarked on a chat transcript analysis project, comparing the performance of librarians to student assistants. Although stude...
| Publicado en: | Internet Reference Services Quarterly Vol. 21; no. 3/4; pp. 115 - 140 |
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| Autores principales: | , |
| Formato: | research tables/charts Journal Article |
| Publicado: |
Taylor & Francis Ltd
Jul-Dec2016
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| Acceso en línea: | Ver este registro en EBSCOhost |