CASE STUDY: Evolution of San Antonio's 311-Customer Relationship Management System.

The article focuses on evolution of the San Antonio's 311-Customer Relationship Management System as a new mobile app on August 15, 2018. Topics discussed include the app allowing residents to connect with local government for information and service requests, enhancing the channels available for ci...

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Detalles Bibliográficos
Publicado en:	Public Management (00333611) Vol. 101; no. 6; pp. 11 - 14
Autores principales:	FLEMING, CORY, STALLCUP, PAULA
Formato:	Artículo
Publicado:	International City/County Management Association Jul2019
Materias:	Local government Community involvement Customer relationship management Mobile apps Service level agreements
Acceso en línea:	Ver este registro en EBSCOhost

Descripción
Sumario:	The article focuses on evolution of the San Antonio's 311-Customer Relationship Management System as a new mobile app on August 15, 2018. Topics discussed include the app allowing residents to connect with local government for information and service requests, enhancing the channels available for citizens, and service level agreement (SLA) compliance.