CASE STUDY: Evolution of San Antonio's 311-Customer Relationship Management System.

The article focuses on evolution of the San Antonio's 311-Customer Relationship Management System as a new mobile app on August 15, 2018. Topics discussed include the app allowing residents to connect with local government for information and service requests, enhancing the channels available for ci...

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Bibliographic Details

Published in:	Public Management (00333611) Vol. 101; no. 6; pp. 11 - 14
Main Authors:	FLEMING, CORY, STALLCUP, PAULA
Format:	Article
Published:	International City/County Management Association Jul2019
Subjects:	Local government Community involvement Customer relationship management Mobile apps Service level agreements
Online Access:	View this record in EBSCOhost