CASE STUDY: Evolution of San Antonio's 311-Customer Relationship Management System.

The article focuses on evolution of the San Antonio's 311-Customer Relationship Management System as a new mobile app on August 15, 2018. Topics discussed include the app allowing residents to connect with local government for information and service requests, enhancing the channels available for ci...

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Detalles Bibliográficos

Publicado en:	Public Management (00333611) Vol. 101; no. 6; pp. 11 - 14
Autores principales:	FLEMING, CORY, STALLCUP, PAULA
Formato:	Artículo
Publicado:	International City/County Management Association Jul2019
Materias:	Local government Community involvement Customer relationship management Mobile apps Service level agreements
Acceso en línea:	Ver este registro en EBSCOhost