CASE STUDY: Evolution of San Antonio's 311-Customer Relationship Management System.
The article focuses on evolution of the San Antonio's 311-Customer Relationship Management System as a new mobile app on August 15, 2018. Topics discussed include the app allowing residents to connect with local government for information and service requests, enhancing the channels available for ci...
| Publicado en: | Public Management (00333611) Vol. 101; no. 6; pp. 11 - 14 |
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| Autores principales: | , |
| Formato: | Artículo |
| Publicado: |
International City/County Management Association
Jul2019
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| Materias: | |
| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ssf&AN=137576815&site=ehost-live header: @attributes: shortDbName: ssf uiTerm: 137576815 longDbName: Social Sciences Full Text (H.W. Wilson) uiTag: AN controlInfo: bkinfo: jinfo: jid: 00333611 PMT jtl: Public Management (00333611) issn: 00333611 maglogo: N pubinfo: dt: Jul2019 vid: 101 iid: 6 pid: 766 pub: International City/County Management Association artinfo: ui: 137576815 ppf: 11 ppct: 3 formats: fmt: – @attributes: type: T – @attributes: type: P size: 2.4MB tig: atl: CASE STUDY: Evolution of San Antonio's 311-Customer Relationship Management System. aug: au: FLEMING, CORY STALLCUP, PAULA su: Local government Community involvement Customer relationship management Mobile apps Service level agreements sug: subj: Local government Community involvement Customer relationship management Mobile apps Service level agreements ab: The article focuses on evolution of the San Antonio's 311-Customer Relationship Management System as a new mobile app on August 15, 2018. Topics discussed include the app allowing residents to connect with local government for information and service requests, enhancing the channels available for citizens, and service level agreement (SLA) compliance. pubtype: Periodical doctype: Article src: R language: English refInfo: copyright: @attributes: flag: N holdings: @attributes: islocal: N |
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