How to make customer service work.
A discussion at a midwinter conference of the Arizona City/County Management Association regarding the results of a survey of local government managers in Arizona led to several conclusions about the importance of exceptional customer service to local government organizations and how best to achieve...
| Publicado en: | Public Management (00333611) Vol. 77; pp. 14 - 18 |
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| Formato: | Artículo |
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International City
August 1995
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| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ssf&AN=510370813&site=ehost-live header: @attributes: shortDbName: ssf uiTerm: 510370813 longDbName: Social Sciences Full Text (H.W. Wilson) uiTag: AN controlInfo: bkinfo: jinfo: jid: 00333611 PMT jtl: Public Management (00333611) issn: 00333611 maglogo: N pubinfo: dt: August 1995 vid: 77 pid: 766 pub: International City artinfo: ui: 510370813 ppf: 14 ppct: 4 formats: fmt: @attributes: type: T tig: atl: How to make customer service work. aug: au: Gibbs, Christine su: Customer services Citizen satisfaction sug: subj: Customer services Citizen satisfaction ab: A discussion at a midwinter conference of the Arizona City/County Management Association regarding the results of a survey of local government managers in Arizona led to several conclusions about the importance of exceptional customer service to local government organizations and how best to achieve it. Training staff in customer service techniques, changing attitudes of government employees through management support, and finding new organizational approaches to customer service are discussed. pubtype: Periodical doctype: Article src: R language: English refInfo: copyright: @attributes: flag: N holdings: @attributes: islocal: N |
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