How to make customer service work.
A discussion at a midwinter conference of the Arizona City/County Management Association regarding the results of a survey of local government managers in Arizona led to several conclusions about the importance of exceptional customer service to local government organizations and how best to achieve...
| Publicado en: | Public Management (00333611) Vol. 77; pp. 14 - 18 |
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| Autor principal: | |
| Formato: | Artículo |
| Publicado: |
International City
August 1995
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| Materias: | |
| Acceso en línea: | Ver este registro en EBSCOhost |
| Sumario: | A discussion at a midwinter conference of the Arizona City/County Management Association regarding the results of a survey of local government managers in Arizona led to several conclusions about the importance of exceptional customer service to local government organizations and how best to achieve it. Training staff in customer service techniques, changing attitudes of government employees through management support, and finding new organizational approaches to customer service are discussed. |
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