How to make customer service work.
A discussion at a midwinter conference of the Arizona City/County Management Association regarding the results of a survey of local government managers in Arizona led to several conclusions about the importance of exceptional customer service to local government organizations and how best to achieve...
| Publicado en: | Public Management (00333611) Vol. 77; pp. 14 - 18 |
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| Autor principal: | |
| Formato: | Artículo |
| Publicado: |
International City
August 1995
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| Acceso en línea: | Ver este registro en EBSCOhost |