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240304s2021 sp a ob 001 0 spa d |
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|a (OCoLC)1426283204
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|a DGITA
|b eng
|e rda
|e pn
|c DGITA
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|a 9788490523315
|q (libro electrónico)
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|z 9788479780616
|q (libro en papel)
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|a HF5415.5 ebook
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|a 658.812
|2 23
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| 100 |
1 |
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|a Zeithaml, Valarie A.,
|e author.
|
| 240 |
1 |
0 |
|a Delivering quality service.
|l Spanish
|
| 245 |
1 |
0 |
|a Calidad total en la gestión de servicios :
|b cómo lograr el equilibrio entre las percepciones y las expectativas de los consumidores /
|c Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry.
|
| 264 |
|
1 |
|a [Madrid, España] :
|b Díaz de Santos,
|c [2021]
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| 300 |
|
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|a 1 online resource :
|b illustrations.
|
| 336 |
|
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|a text
|b txt
|2 rdacontent
|
| 337 |
|
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|a computer
|b c
|2 rdamedia
|
| 338 |
|
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|a online resource
|b cr
|2 rdacarrier
|
| 347 |
|
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|a text file
|2 rdaft
|
| 347 |
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|b PDF
|
| 504 |
|
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|a Includes bibliographical references and index.
|
| 588 |
0 |
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|a Online resource; title from PDF title page (Digitalia, viewed March 4, 2024)
|
| 650 |
|
0 |
|a Customer services.
|
| 650 |
|
0 |
|a Service industries
|x Quality control
|x Mathematical models.
|
| 700 |
1 |
|
|a Parasuraman, A.,
|e author.
|
| 700 |
1 |
|
|a Berry, Leonard L.,
|d 1942-
|e author.
|
| 700 |
1 |
|
|i Translation of:
|a Zeithaml, Valarie A.
|t Delivering quality service.
|
| 791 |
2 |
|
|a Digitalia (Firm),
|e distributor.
|
| 793 |
0 |
|
|g Digitalia eBook Collection:
|a Díaz de Santos
|
| 776 |
0 |
8 |
|i Print version:
|a Zeithaml, Valarie A.
|s Delivering quality service. Spanish.
|t Calidad total en la gestión de servicios.
|d [Madrid, España] : Díaz de Santos, [1993]
|z 9788479780616
|
| 856 |
4 |
0 |
|3 Digitalia Hispánica
|u https://www.digitaliapublishing.com/a/136574/
|
| 910 |
|
|
|a Premium collection: 2024
|
