How to make customer service work.
A discussion at a midwinter conference of the Arizona City/County Management Association regarding the results of a survey of local government managers in Arizona led to several conclusions about the importance of exceptional customer service to local government organizations and how best to achieve...
| Published in: | Public Management (00333611) Vol. 77; pp. 14 - 18 |
|---|---|
| Main Author: | |
| Format: | Article |
| Published: |
International City
August 1995
|
| Subjects: | |
| Online Access: | View this record in EBSCOhost |